Legal · Privacy
Privacy Policy
Axis Pulse Tide Chroma is committed to handling the personal information of visitors with care and transparency. This policy explains what we collect, why, and what you can do about it.
Last updated: May 2025
What data we collect
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Contact form submissions
When you use the contact form, we collect your name, email address, and message content. Subject line is optional. This data is used solely to respond to your enquiry.
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Usage data via cookies
If you consent to analytics cookies, we collect anonymised data about page visits, session duration, and referral sources. This helps us understand which parts of the site are useful and which need work.
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Technical data
Standard server logs may include your IP address, browser type, and the pages requested. These are retained briefly for security purposes and are not used to identify individuals.
How we use your data
Responding to enquiries
Contact form data is used only to reply to your message. We don't add you to mailing lists or share your details with third parties for marketing.
Improving the site
Anonymised analytics data tells us which pages visitors find helpful and where they lose interest. No individual is identifiable from this data.
Security and fraud prevention
Technical logs help us detect unusual activity or attacks. This data is reviewed only when there is a specific reason to investigate.
Legal compliance
We retain data for as long as necessary to meet legal obligations or resolve disputes. Contact form data is not kept beyond the resolution of the original enquiry.
How we protect your data
- · HTTPS encryption is in place across the entire site. Data in transit is protected.
- · Access to any data collected is limited to those with a direct operational need.
- · We do not store financial information. No payment data passes through this site.
- · In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
- · Third-party services (such as analytics providers) are contractually bound to handle data in accordance with applicable data protection laws.
Third parties and data sharing
We do not sell personal data. We do not share your contact information with advertisers or marketing platforms without explicit consent.
If analytics or advertising cookies are accepted, data may be processed by services such as Google Analytics in accordance with their own privacy policies. You can opt out of this at any time via the Cookie Policy page.
Your rights
Right to access
You can request a copy of any personal data we hold about you. We will respond within 30 days of a verified request.
Right to rectification
If any data we hold about you is inaccurate, you have the right to ask us to correct it promptly.
Right to erasure
You can request the deletion of personal data we hold about you, subject to any legal retention requirements.
Right to data portability
Where technically feasible, we can provide personal data you have given us in a structured, portable format.
Right to object to processing
You can object to the processing of your personal data for analytics, personalisation, or advertising at any time — without affecting your ability to use the site.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out via the Contact page. We will process your request promptly.
Retention and storage of personal information
Axis Pulse Tide Chroma retains personal information only for the period required to fulfil the original purpose for which it was collected, or as required by Japanese law (Act on the Protection of Personal Information, APPI Article 19). For most contact-form submissions and consultation records, our retention period is up to 36 months from your last interaction; transactional records (e.g., invoices, refunds) are retained for the seven-year period mandated by Japanese tax law. After the retention period elapses, data is securely deleted or anonymised in line with our internal records-management policy. You may request earlier deletion at any time using the contact details below — we will action verified requests within 30 calendar days unless legally required to retain the information.
International transfers and cross-border safeguards
While Axis Pulse Tide Chroma operates from Japan and stores most data on infrastructure located within the Japanese jurisdiction, certain processors used for hosting, email delivery and aggregated analytics may be located in the European Union, the United Kingdom or the United States. Where personal information is transferred outside Japan, transfers are made under safeguards required by APPI Article 28 — namely (i) the destination jurisdiction recognises an equivalent personal-information-protection framework, or (ii) the processor is contractually bound to standards substantially equivalent to APPI, or (iii) you have provided explicit informed consent at the point of collection. A list of sub-processors currently engaged is available on request.
Children's privacy and accessibility
Our services are not directed to children under sixteen (16). We do not knowingly collect personal information from minors and we apply additional verification when an account or enquiry appears to originate from a person below the age of consent. If you become aware that a child has provided us with personal information, please contact us using the channels below and we will delete the records promptly. We design our forms and consent flows to meet Japanese web-accessibility expectations (JIS X 8341-3) wherever practical; if you encounter an accessibility barrier preventing you from exercising your rights, please tell us and we will provide an alternative channel.
Contact — personal-information protection manager
Axis Pulse Tide Chroma — Personal Information Protection Manager
Address: 〒116-0011 Tokyo, Arakawa Ward, Nishioku,
Phone: +81 3-3893-2417
Email: info@axispulsetidechroma.com
For complaints regarding personal-information handling that we cannot resolve to your satisfaction, you may contact the Personal Information Protection Commission of Japan (PPC, 個人情報保護委員会) at www.ppc.go.jp.